# Refund Policy

Last updated: January 15, 2025

At TabAI, we want you to be completely satisfied with our service. This Refund Policy explains our approach to refunds and cancellations.

## 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all premium subscriptions:

- **Full refund within 30 days** - If you're not satisfied, we'll refund your purchase
- **No questions asked** - Simple and straightforward refund process
- **Contact support@tabai.dev** - Email us to request a refund
- **Processed within 5-7 business days** - Refunds returned to original payment method

## Eligibility for Refunds

Refunds are available under the following conditions:

- **First-time subscribers** - 30-day guarantee applies to your first subscription
- **Technical issues preventing use** - If our service doesn't work as advertised
- **Accidental purchases** - Unintended subscription purchases
- **Within 30 days of purchase** - Requests must be made within the guarantee period

## Non-Refundable Situations

The following situations are not eligible for refunds:

- **After 30-day period** - Refunds not available after the guarantee period expires
- **Repeated refund requests** - Multiple refund requests from the same user
- **Violations of Terms of Service** - Accounts terminated for policy violations
- **Partial month refunds** - We don't prorate monthly subscriptions

## Subscription Cancellation

You can cancel your subscription at any time:

- **Cancel anytime** - No penalties or cancellation fees
- **Access until period ends** - Continue using premium features until subscription expires
- **No automatic renewal** - Your subscription won't be charged again
- **Reactivate anytime** - You can resubscribe whenever you want

## Annual Subscriptions

Special conditions for annual plans:

- **30-day guarantee applies** - Full refund within 30 days of purchase
- **No partial refunds after 30 days** - Annual plans are non-refundable after guarantee period
- **Discounted pricing locked in** - Annual subscribers get best pricing
- **Won't auto-renew if cancelled** - Cancel before renewal date to avoid charges

## Free Trials

Our approach to free trial periods:

- **No charges during trial** - Free trials are completely free
- **Cancel before trial ends** - No charge if you cancel before trial expires
- **Email reminders sent** - We'll notify you before trial ends
- **One trial per user** - Free trial available once per account

## How to Request a Refund

To request a refund, follow these steps:

- **Email support@tabai.dev** - Send a refund request to our support team
- **Include your email address** - Use the email associated with your account
- **Brief reason (optional)** - Help us improve by sharing feedback
- **Wait for confirmation** - We'll respond within 24-48 hours
- **Refund processed** - Funds returned within 5-7 business days

## Payment Disputes

If you dispute a charge with your bank:

- **Contact us first** - We can resolve issues faster than chargebacks
- **Chargebacks may suspend account** - Disputed charges trigger automatic suspension
- **Chargeback fees may apply** - Banks charge us fees for disputes
- **Evidence provided to banks** - We'll share transaction details if disputed

## Changes to This Policy

We may update this Refund Policy periodically:

- **Updates posted here** - Check this page for the latest policy
- **Material changes communicated** - We'll email you about significant updates
- **Effective date at top** - "Last updated" shows when policy changed

## Contact Us

For questions about refunds or cancellations:

- **Email:** [support@tabai.dev](mailto:support@tabai.dev)
- **Response time:** Within 24-48 hours
- **Company:** TabAI Team, Remote-first company

We're committed to providing excellent service and fair refund policies. If you have any concerns about our service, please reach out—we're here to help.